Refund and Return Policy | BERIVIRAL

Effective Date: February 20, 2025

At BERIVIRAL, we strive to ensure customer satisfaction with every purchase. If you are not completely happy with your order, we offer a hassle-free return and refund policy to make your shopping experience smooth and worry-free. Please review our policy below to understand the conditions and procedures for returns, exchanges, and refunds.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges for eligible items under the following conditions:

  • The return request must be made within 30 days of receiving your order.
  • The item must be unused, unworn, and in its original packaging, including all tags and accessories.
  • The item must be free from damage, scratches, or alterations caused by the customer.
  • Personalized or custom-made jewelry cannot be returned or refunded unless there is a manufacturing defect.
  • Sale or clearance items are non-refundable and non-exchangeable unless defective.

2. How to Request a Return or Exchange

If you wish to return or exchange an item, follow these simple steps:

  • Step 1: Contact our customer service team at contact@beriviral.xyz with your order number, product details, and reason for the return.
  • Step 2: Our team will review your request and provide you with a return authorization number and shipping instructions.
  • Step 3: Pack the item securely in its original packaging and send it to the return address provided.
  • Step 4: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. Refund Process

Once your return is approved and processed, the refund will be issued using the original payment method. Refund details:

  • Credit/Debit Card Payments: Refunds will be credited back to your account within 5-10 business days, depending on your bank’s processing time.
  • PayPal Payments: Refunds will appear in your PayPal account within 3-5 business days.
  • Store Credit: If preferred, we can issue store credit for future purchases.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.

4. Exchanges

If you wish to exchange an item for a different size, color, or style:

  • Follow the same return request process.
  • Once we receive and approve your return, we will ship the replacement item at no additional cost (for domestic orders).
  • International customers may be responsible for additional shipping charges.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs, at no extra charge.

6. Non-Returnable Items

For hygiene and quality control reasons, we do not accept returns or exchanges on:

  • Earrings (unless defective upon arrival)
  • Personalized or engraved jewelry
  • Final sale or clearance items

7. Late or Missing Refunds

If you have not received your refund after 10 business days, please:

  • Check your bank or PayPal account for any pending transactions.
  • Contact your bank or credit card provider, as processing times may vary.
  • Reach out to us at contact@beriviral.xyz for further assistance.

8. Contact Us

For any questions or concerns regarding our refund and return policy, feel free to contact us: